Shipping Rates and Policies
Has my order been shipped?
Each swing we offer is handcrafted and painted with special care so while we pride ourselves on being able to ship your item within 24 hours please allow 2-3 days after placing the order to receive your tracking number. This will be emailed to you and you may access the information on Fedex or USPS.com, depending on the method that your package has been shipped through.
Can I stop a package that has been shipped?
If it was shipped USPS Post Office, NO
If it was shipped Fedex we can try but it is not always successful and the fee is $11.00. New Fedex Returns Service Rates are now in effect.
I placed an order, but was shipped the incorrect item. What do I do?
Call us for an RA#, Return Authorization Number. We will email or mail a return Label to you. If the order was shipped ground, and you decide to overnight the package to us to get it here faster, you will do that at your own expense.
Once the incorrect item is received back, TreeSwingStore.com will ship out the correct item. If you wish to have the correct item shipped out prior to us receiving back the incorrect item, we can do so, but you will be responsible for the cost of the correct item and shipping, once the incorrect item is received then you will receive a full refund on the item and original shipping. You will be responsible for the original item’s purchase price should it not get returned.
No express freight methods will be used for items shipped a second time regardless of how the item was originally shipped.
Make sure to:
Include a copy of the original packing slip
Note the Return Authorization number of the outside on the packaging*
Swings that have upgraded to more than 20 feet of rope per side WILL NOT RECIEVE A FULL REFUND. The cost of the additional rope added to your order will be deducted from you purchase price because this extra rope is specific to your purchase only and can not be resold to another buyer. This is an unrecoverable cost.
You can return any item purchased from TreeSwingStore.com within 30 days for a full refund minus the original cost to ship except for specialty orders as noted above and a 25% restocking fee. If your purchase qualified for free shipping we will subtract the original shipping cost paid by TreeSwingStore.com from your refund. Refunds may take up to 2 weeks or more to process. We will also deduct any amount we deem reasonable for damage to returned items.