If it was shipped UPS we can try but it is not always successful and the fee is $11.00. New UPS Returns Service Rates are now in effect.
Once the incorrect item is received back, TreeSwingStore.com will ship out the correct item. If you wish to have the correct item shipped out prior to us receiving back the incorrect item, we can do so, but you will be responsible for the original item’s purchase price should it not get returned.
No express freight methods will be used for items shipped a second time regardless of how the item was originally shipped.
Make sure to:
- Include a copy of the original packing slip
- Note the Return Authorization number of the outside on the packaging*
If you would like a second shipment to be made, you will be charged for the replacement order and be credited for the lost order upon resolution of the lost package.
If it is necessary to return merchandise for a refund, all merchandise must meet the following conditions:
- Return in original packaging
- Return to TreeSwingStore.com within (10) days from invoice date
- Copy of invoice enclosed with merchandise
- Enclose a brief letter of explanation for return
- All returns must be prepaid
- No COD’s accepted.
- ALL Returns are subject to a $25 restocking fee per swing/hanging kits/item returned
All returns for refund paid by credit card will receive a credit to the credit card.
Any questions concerning an exchange/refund should be directed to our customer service department at email@example.com
For a prompt exchange/refund, return all merchandise to:
Attn: Returns Department
1983 West 540 South
Examples of new, unopened products:
- A piece of clothing that still has the tags attached and/or has not been worn
- A shotgun that has not yet been pieced together
- A tree stand that has not been assembled
- A tree swing that has not been hung
Examples of products that TreeSwingStore.com will refuse:
- A swing that has been hung and used
- A swing that has been damaged due the customer
- A quick hanging kit that has been hung
- Any bubble-packed item that has been opened
Refused items will be shipped directly back to you, the customer, and will not be credited. You will also absorb the return freight costs to you. For this reason, it is important to understand the condition of you product before requesting a return from TreeSwingStore.com.
If the order has been shipped, the consumer will need to follow the normal return process, if the package is refused then a return freight charge will be added.