Frequently Asked Questions
Here you will find some of our most frequently asked questions. If you can’t find what you’re look for here, reach out to us using the info on our Contact Us page.
ShippingHas My Order Shipped?Please allow up to 4 days hours after placing the order to receive your tracking number. This will be emailed to you and you may access the information on UPS.com or USPS.com, depending on the method that your package has been shipped through.Can I stop a package that has been shipped?If it was shipped USPS Post Office, NO
If it was shipped UPS we can try but it is not always successful and the fee is $11.00. New UPS Returns Service Rates are now in effect.I placed an order, but was shipped the incorrect item. What do I do?Call us for an RA# Return Authorization Number. We will email or mail a Return Shipping Label to you. If the order was shipped ground, and you decide to overnight the package to us to get it here faster, you will do that at your own expense.
Once the incorrect item is received back, TreeSwingStore.com will ship out the correct item. If you wish to have the correct item shipped out prior to us receiving back the incorrect item, we can do so, but you will be responsible for the original item’s purchase price should it not get returned.
No express freight methods will be used for items shipped a second time regardless of how the item was originally shipped.
Make sure to:
Include a copy of the original packing slip
Note the Return Authorization number of the outside on the packaging*
My order appears to be lost/damaged in transit. What should I do?A claim will be filed for the damaged/lost package. You should contact TreeSwingStore.com, and we will file a claim with the package carrier (UPS or USPS). These claims can take upwards of 30 days.
If you would like a second shipment to be made, you will be charged for the replacement order and be credited for the lost order upon resolution of the lost package.Does TreeSwingStore.com issue Call Tags?Call tags will not be issued. We can email or mail a Return Shipping Label to you if the error is TreeSwingStore.com
What is a return freight charge?When you as a customer refuse a package or the carrier returns the package, UPS and USPS is charging an Undeliverable Package Return Charge. This amount will be billed to you, the customer.What is an address correction and why am I being charged for it?Occasionally, TreeSwingStore.com will be billed for an address correction. UPS and USPS charges $5.00 (or $10.00 for express packages) if the address given by you is not exactly correct. This amount will be billed to you.What happens if the item I want is on Backorder?Our systems control back orders and keep them to a minimum for your convenience. However, there will be times when a back order happens and you will not want to wait. Customer satisfaction is the primary goal at TreeSwingStore.com. Contact us to cancel the order. Otherwise, TreeSwingStore.com does accept back orders and will get them fulfilled as soon as possible when they should happen to occur.Does TreeSwingStore.com ship internationally?No – we do not ship internationally.Returns/RefundsI would like to return an item. What do I do?For a more prompt refund, please keep your invoice and email us to obtain a return authorization number. If it is necessary to return merchandise for a refund, all merchandise must meet the following conditions:
Return in original packaging.
Return to TreeSwingStore.com within (10) days from the invoice date. Ship to 1983 w 540 s Provo UT 84601.
Copy of invoice enclosed with merchandise.
Enclose a brief letter of explanation for the return.
ALL return shipping must be paid by the customer, is the responsibility of the customer and will not be paid by TreeSwingStore.com
No COD’s accepted.
ALL Returns are subject to a $25 restocking fee per swing/hanging kits/item returned.
There will be an additional reduction to your refund for any additional rope beyond the standard 10 feet since we cannot re-use that additional rope.
The original cost of shipping will also be deducted from your refund.
All returns for refund paid by credit card will receive a credit to the credit card. Any questions concerning an exchange/refund should be directed to our customer service department at firstname.lastname@example.org For a prompt exchange/refund, return all merchandise to: TreeSwingStore.com Attn: Returns Department
1983 West 540 South
Provo, Utah 84601What is "New" Condition?All products must be in new, unopened condition if it is being returned to TreeSwingStore.com.
Examples of new, unopened products:
A piece of clothing that still has the tags attached and/or has not been worn
A shotgun that has not yet been pieced together
A tree stand that has not been assembled
A tree swing that has not been hung
Examples of products that TreeSwingStore.com will refuse:
A swing that has been hung and used
A swing that has been damaged due the customer
A quick hanging kit that has been hung
Any bubble-packed item that has been opened
Refused items will be shipped directly back to you, the customer, and will not be credited. You will also absorb the return freight costs to you. For this reason, it is important to understand the condition of you product before requesting a return from TreeSwingStore.com.
I have not received my product and want to cancel the order. What do I do?Only orders that have not yet been shipped or are not in process can be canceled. If the order has not yet shipped or is not in process, notify TreeSwingStore.com via telephone to cancel the order. It is important to notify us immediately if you want to cancel an order, as most orders ship same-day.
If the order has been shipped, the consumer will need to follow the normal return process, if the package is refused then a return freight charge will be added.Reaching UsHow do I contact TreeSwingStore.com with questions regarding customer service?Email: TreeSwingStore@gmail.com